Tag: Research

6 Ways To Use Social Media for Customer Service

April 3, 2017 / GuidesFor Team

Customer service isn’t restricted to face-to-face interactions anymore now that there are different platforms where we can engage our customers. Social media, most especially, is one of the powerful platforms … Continue reading 6 Ways To Use Social Media for Customer Service

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How to Sell Using More than just a Sales Pitch

March 27, 2017 / GuidesFor Team

Behavioral scientist James Kanes mentioned that “If you’re selling stuff, you’re going to lose. Relationships matter more than anything else.” One of the changes that happened in the sales industry … Continue reading How to Sell Using More than just a Sales Pitch

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How You Can Up Your Game in Customer Service

March 27, 2017 / GuidesFor Team

When Eric Ligman, Microsoft’s Director of Sales Excellence, shared his experience on receiving a phenomenal kind of customer service, he also imparted to his audience how influential every person in … Continue reading How You Can Up Your Game in Customer Service

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4 Customer Service Strategies to Keep your Customer Engaged

March 24, 2017 / GuidesFor Team

When you hear “customer service”, what’s the first thing that comes into your mind? Is it the good customer service you once received, or is it the bad one that … Continue reading 4 Customer Service Strategies to Keep your Customer Engaged

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4 Tips To Make the Effective Apology that Will Make Your Customer Return

March 21, 2017 / GuidesFor Team

The Harvard Business Review says that an apology to an irate customer can win him back or lose him forever. It has nothing to do with technique or manipulation, but … Continue reading 4 Tips To Make the Effective Apology that Will Make Your Customer Return

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6 Ways to Improve your Customer Service Skills

November 23, 2016 / GuidesFor Team

Studies have shown that it costs six to seven times more to acquire a new customer that keep an old one. When customers feel that they are taken care of, they … Continue reading 6 Ways to Improve your Customer Service Skills

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4 Important Questions To Ask Your Customer

October 10, 2016 / GuidesFor Team

‘The increase in data and the explosion of information have made customers more choosy and discriminating than ever.  They make inquiries about the product, and are more ruthless when it comes … Continue reading 4 Important Questions To Ask Your Customer

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