Tag: Research

A Guiding Principle for Customer Service

June 2, 2017 / GuidesFor Team

Survey Monkey published a blog entry emphasizing the importance of customer satisfaction and in it was the revelation that the mere action of collecting customer satisfaction ratings has already improved the … Continue reading A Guiding Principle for Customer Service

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The Power of Social Media in Customer Care

June 2, 2017 / GuidesFor Team

Social media is an undeniably powerful tool to connect with more people, recreate our brand, and maintain our business’ image. However powerful it may be, we are also often reminded … Continue reading The Power of Social Media in Customer Care

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3 Steps to Improve Customer Service Online

June 1, 2017 / GuidesFor Team

“Time is gold” is a cliche but will never be wrong. We all value our precious time, some more than others. Time wasted can be synonymous to a part of … Continue reading 3 Steps to Improve Customer Service Online

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Marketing is All About Customer Experience

May 11, 2017 / GuidesFor Team

The game has changed in marketing. With all the new IT solutions that can put your brand out in the public, it’s easier to be known. But if you’re committed … Continue reading Marketing is All About Customer Experience

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4 Proven Ways to Earn the Loyalty of Customers

May 11, 2017 / GuidesFor Team

Studies show that strong customer relationship weighs more than building a brand. While these concepts may actually go hand in hand, the fact remains that you need a strong relationship with … Continue reading 4 Proven Ways to Earn the Loyalty of Customers

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One Way to Improve Impressions With Customers

May 11, 2017 / GuidesFor Team

First impressions are important, they say. Studies even back this up by stating how accurate first impressions which makes it scary to ruin a potential business relationship by giving off a … Continue reading One Way to Improve Impressions With Customers

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Avoid Customer’s Rage Through this Simple Step

May 11, 2017 / GuidesFor Team

We are all customers of some product and service and as such we know very well how a good customer service should be like. Similarly, we also know what a … Continue reading Avoid Customer’s Rage Through this Simple Step

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5 Things to Avoid in Customer Service

April 24, 2017 / GuidesFor Team

If you think a few bad customer experiences cannot affect your reputation, then you are mistaken. In 2013, Zendesk conducted a survey revealing 95% of customers share bad experiences, which … Continue reading 5 Things to Avoid in Customer Service

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How Can Customer Service Empower Digital Marketing

April 24, 2017 / GuidesFor Team

When digital marketing is being discussed, customer service is almost always involved. It is similarly inevitable to tackle social media without taking into consideration the users involved in it. Digital … Continue reading How Can Customer Service Empower Digital Marketing

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7 Ways to Scale Customer Service

April 24, 2017 / GuidesFor Team

Growth is a good kind of change that is most likely being looked forward to by every Small to Medium Enterprise. It opens new opportunities and new challenges that can … Continue reading 7 Ways to Scale Customer Service

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