Tag: Research

Using AI to Enhance Customer Service Experience

November 25, 2018 / GuidesFor Team

We have all, at one time or another, been frustrated or disappointed with the level of service we received when contacting a service provider specific company. Regardless of our concern, … Continue reading Using AI to Enhance Customer Service Experience

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New Technology Drives Better Customer Service

November 25, 2018 / GuidesFor Team

The bloodline of any brand is in its customer base. Loyal customers return, repurchase and promote leading to more clients. In order to ensure customer retention, a positive customer experience … Continue reading New Technology Drives Better Customer Service

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Customer Service and Artificial Intelligence: It’s the Future

November 25, 2018 / GuidesFor Team

Artificial intelligence is here and has the potential to disrupt all industries including customer service. Per Gartner, 89 percent of businesses will compete mainly on customer experience in the near future, making … Continue reading Customer Service and Artificial Intelligence: It’s the Future

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Modern Customer Service: Lessons From T-Mobile

November 25, 2018 / GuidesFor Team

Most companies and business executives may be anxious about going against the grain because of the risks involved. But in the case of customer service, it’s imperative to go back … Continue reading Modern Customer Service: Lessons From T-Mobile

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Customer Service Technology is Saving the Service Industry

November 25, 2018 / GuidesFor Team

Customers want instant access and instant results – that’s the way business now runs operations. In order to meet this expectation, companies have had to turn to technology to pick … Continue reading Customer Service Technology is Saving the Service Industry

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Customer Service 101: What is Customer Retention?

November 25, 2018 / GuidesFor Team

A business can never overemphasize the importance of a customer; it is the very foundation of success. In its most basic sense, customer retention entails the different efforts utilized by … Continue reading Customer Service 101: What is Customer Retention?

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Here’s How Technology Continues to Transform Customer Service

November 25, 2018 / GuidesFor Team

Only a mere decade or two ago, customer service was not on many people’s radar; it was a venue for airing complaints, taking stock of surveys, and resolving service disputes. Now, … Continue reading Here’s How Technology Continues to Transform Customer Service

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Set Your Brand Apart Through Customer Service

November 25, 2018 / GuidesFor Team

Customers have a limitless number of options when it comes to service providers making service experience a way to stay ahead of the pack. Price and convenience no longer matter … Continue reading Set Your Brand Apart Through Customer Service

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Marketing Campaigns to Boost Customer Service Interaction

November 25, 2018 / GuidesFor Team

Today, when it’s between customers and service providers, customers hold all the cards. Companies are working harder than ever to ensure that the demands and expectations of customers are not … Continue reading Marketing Campaigns to Boost Customer Service Interaction

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Know What Customers Want and How to Deliver

November 25, 2018 / GuidesFor Team

We live in a customer-centric world- that’s the way our market now operates. Customers have become more vocal about their needs and expectations and in order to survive, we have … Continue reading Know What Customers Want and How to Deliver

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