Tag: Research

Lessons in Customer Service

July 31, 2019 / GuidesFor Team

“Being proactive means providing customer service assistance before the customer even asks — and WDS believes it will be an increasingly important differentiator in the coming years,” Small Biz Trends … Continue reading Lessons in Customer Service

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Chatbots: The Future of Customer Service

July 31, 2019 / GuidesFor Team

Entrepreneur reports that chatbots have the “biggest impact in the segment of customer service, which they have completely transformed.” The article gives different reasons why chatbots are the future of … Continue reading Chatbots: The Future of Customer Service

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The Big No-No in Customer Service

July 31, 2019 / GuidesFor Team

People often want to relay their message to another person just once. It would be a disappointment to have to repeat oneself many times in order for another person to … Continue reading The Big No-No in Customer Service

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Goal: Great Customer Satisfaction Program

July 15, 2019 / GuidesFor Team

Customer satisfaction is the heart of every business. According to Nicereply, it plays a huge role in keeping high employee morale and retention rate. Businesses need customers to thrive. This … Continue reading Goal: Great Customer Satisfaction Program

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Encryption: A Must for Digital Security

December 14, 2018 / GuidesFor Team

 Forrester Consulting and commissioned by Hiscox  recently conducted a survey which shows that in a period of one year, 51 percent or more than half of the entertainment and media industry … Continue reading Encryption: A Must for Digital Security

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Integrating The Human Voice into Service Technology

November 25, 2018 / GuidesFor Team

There are a number of channels or mediums available for customers who wish to communicate with a company. Customers may use email, text system, and digital forms but the voice … Continue reading Integrating The Human Voice into Service Technology

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Your Customer Wants Tech-Savvy Customer Service

November 25, 2018 / GuidesFor Team

We all want to know the key to ensuring premium customer engagement to improve customer loyalty because that has a positive effect on our bottom-line. The great thing about operating … Continue reading Your Customer Wants Tech-Savvy Customer Service

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Bad Customer Service’s Adverse Effect on Growth

November 25, 2018 / GuidesFor Team

While it’s true that you can’t please everyone, in commerce, displeasure is correlated to the loss of a customer’s business. The way our agents connects with our clients is a … Continue reading Bad Customer Service’s Adverse Effect on Growth

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How to Improve Employee Engagement To Boost Customer Service Quality

November 25, 2018 / GuidesFor Team

It’s understood that customer service benefits the client but employees’ ease of use and overall experience at work is integral to business success. Customer service, like any other industry, is … Continue reading How to Improve Employee Engagement To Boost Customer Service Quality

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Using AI to Enhance Customer Service Experience

November 25, 2018 / GuidesFor Team

We have all, at one time or another, been frustrated or disappointed with the level of service we received when contacting a service provider specific company. Regardless of our concern, … Continue reading Using AI to Enhance Customer Service Experience

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