Tag: Research
Do Not Fall Behind When It Comes to Customer Service Trends
July 31, 2019 / GuidesFor Team
Forbes reports that “Customers’ expectations for service continue to rise, and the quality of your customer service can make or break your business.” The survey shows that customers rely on … Continue reading Do Not Fall Behind When It Comes to Customer Service Trends
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Lessons in Customer Service
July 31, 2019 / GuidesFor Team
“Being proactive means providing customer service assistance before the customer even asks — and WDS believes it will be an increasingly important differentiator in the coming years,” Small Biz Trends … Continue reading Lessons in Customer Service
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Chatbots: The Future of Customer Service
July 31, 2019 / GuidesFor Team
Entrepreneur reports that chatbots have the “biggest impact in the segment of customer service, which they have completely transformed.” The article gives different reasons why chatbots are the future of … Continue reading Chatbots: The Future of Customer Service
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The Big No-No in Customer Service
July 31, 2019 / GuidesFor Team
People often want to relay their message to another person just once. It would be a disappointment to have to repeat oneself many times in order for another person to … Continue reading The Big No-No in Customer Service
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Goal: Great Customer Satisfaction Program
July 15, 2019 / GuidesFor Team
Customer satisfaction is the heart of every business. According to Nicereply, it plays a huge role in keeping high employee morale and retention rate. Businesses need customers to thrive. This … Continue reading Goal: Great Customer Satisfaction Program
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Encryption: A Must for Digital Security
December 14, 2018 / GuidesFor Team
Forrester Consulting and commissioned by Hiscox recently conducted a survey which shows that in a period of one year, 51 percent or more than half of the entertainment and media industry … Continue reading Encryption: A Must for Digital Security
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Integrating The Human Voice into Service Technology
November 25, 2018 / GuidesFor Team
There are a number of channels or mediums available for customers who wish to communicate with a company. Customers may use email, text system, and digital forms but the voice … Continue reading Integrating The Human Voice into Service Technology
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Your Customer Wants Tech-Savvy Customer Service
November 25, 2018 / GuidesFor Team
We all want to know the key to ensuring premium customer engagement to improve customer loyalty because that has a positive effect on our bottom-line. The great thing about operating … Continue reading Your Customer Wants Tech-Savvy Customer Service
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Bad Customer Service’s Adverse Effect on Growth
November 25, 2018 / GuidesFor Team
While it’s true that you can’t please everyone, in commerce, displeasure is correlated to the loss of a customer’s business. The way our agents connects with our clients is a … Continue reading Bad Customer Service’s Adverse Effect on Growth
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How to Improve Employee Engagement To Boost Customer Service Quality
November 25, 2018 / GuidesFor Team
It’s understood that customer service benefits the client but employees’ ease of use and overall experience at work is integral to business success. Customer service, like any other industry, is … Continue reading How to Improve Employee Engagement To Boost Customer Service Quality
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