Tag: Research

Understand Your Customer’s Feedback Through Customer Sentiment Analysis

June 20, 2017 / GuidesFor Team

Customer satisfaction can be measured through gathering feedback which has been known for its effeciency in creating positive changes in customer service. This article in Forbes emphasized the effects of … Continue reading Understand Your Customer’s Feedback Through Customer Sentiment Analysis

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Teach the Essence of Customer Service

June 20, 2017 / GuidesFor Team

Among the strategies listed by Genesys that will improve customer experience is one about optimizing the workforce. “The ability to define people in your organization and relate customer-centric tasks to them … Continue reading Teach the Essence of Customer Service

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The Key to Customer Excellence is in Aiming for Progress

June 20, 2017 / GuidesFor Team

This age acknowledges that customer experience is key in every industry. Genesys published the following top three reasons why businesses invest in customer experience: 1.  Increase in customer retention 2. Improve … Continue reading The Key to Customer Excellence is in Aiming for Progress

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Lesson on Customer Care from e-Commerce Brands

June 2, 2017 / GuidesFor Team

From a collected record of statistics on e-commerce, this article concludes that it is a thriving industry. Even small businesses that invest in e-commercehave good chances of profiting. For them, … Continue reading Lesson on Customer Care from e-Commerce Brands

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7 Technologies that will Improve Customer Service

June 2, 2017 / GuidesFor Team

Providing customer service in this era has gone a different phase from decades ago. It’s now a lot easier to connect to people all over the world so communication between … Continue reading 7 Technologies that will Improve Customer Service

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A Single Phrase that Changes Customer Service Experience

June 2, 2017 / GuidesFor Team

It’s never easy to please every one. However, as the research by Zendesk shows, customer service ranks first in the factors that impact vendor trust. If you can guarantee a … Continue reading A Single Phrase that Changes Customer Service Experience

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A Guiding Principle for Customer Service

June 2, 2017 / GuidesFor Team

Survey Monkey published a blog entry emphasizing the importance of customer satisfaction and in it was the revelation that the mere action of collecting customer satisfaction ratings has already improved the … Continue reading A Guiding Principle for Customer Service

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The Power of Social Media in Customer Care

June 2, 2017 / GuidesFor Team

Social media is an undeniably powerful tool to connect with more people, recreate our brand, and maintain our business’ image. However powerful it may be, we are also often reminded … Continue reading The Power of Social Media in Customer Care

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3 Steps to Improve Customer Service Online

June 1, 2017 / GuidesFor Team

“Time is gold” is a cliche but will never be wrong. We all value our precious time, some more than others. Time wasted can be synonymous to a part of … Continue reading 3 Steps to Improve Customer Service Online

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Marketing is All About Customer Experience

May 11, 2017 / GuidesFor Team

The game has changed in marketing. With all the new IT solutions that can put your brand out in the public, it’s easier to be known. But if you’re committed … Continue reading Marketing is All About Customer Experience

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