Tag: Research

Encryption: A Must for Digital Security

December 14, 2018 / GuidesFor Team

 Forrester Consulting and commissioned by Hiscox  recently conducted a survey which shows that in a period of one year, 51 percent or more than half of the entertainment and media industry … Continue reading Encryption: A Must for Digital Security

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Integrating The Human Voice into Service Technology

November 25, 2018 / GuidesFor Team

There are a number of channels or mediums available for customers who wish to communicate with a company. Customers may use email, text system, and digital forms but the voice … Continue reading Integrating The Human Voice into Service Technology

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Your Customer Wants Tech-Savvy Customer Service

November 25, 2018 / GuidesFor Team

We all want to know the key to ensuring premium customer engagement to improve customer loyalty because that has a positive effect on our bottom-line. The great thing about operating … Continue reading Your Customer Wants Tech-Savvy Customer Service

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Bad Customer Service’s Adverse Effect on Growth

November 25, 2018 / GuidesFor Team

While it’s true that you can’t please everyone, in commerce, displeasure is correlated to the loss of a customer’s business. The way our agents connects with our clients is a … Continue reading Bad Customer Service’s Adverse Effect on Growth

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How to Improve Employee Engagement To Boost Customer Service Quality

November 25, 2018 / GuidesFor Team

It’s understood that customer service benefits the client but employees’ ease of use and overall experience at work is integral to business success. Customer service, like any other industry, is … Continue reading How to Improve Employee Engagement To Boost Customer Service Quality

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Using AI to Enhance Customer Service Experience

November 25, 2018 / GuidesFor Team

We have all, at one time or another, been frustrated or disappointed with the level of service we received when contacting a service provider specific company. Regardless of our concern, … Continue reading Using AI to Enhance Customer Service Experience

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New Technology Drives Better Customer Service

November 25, 2018 / GuidesFor Team

The bloodline of any brand is in its customer base. Loyal customers return, repurchase and promote leading to more clients. In order to ensure customer retention, a positive customer experience … Continue reading New Technology Drives Better Customer Service

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Customer Service and Artificial Intelligence: It’s the Future

November 25, 2018 / GuidesFor Team

Artificial intelligence is here and has the potential to disrupt all industries including customer service. Per Gartner, 89 percent of businesses will compete mainly on customer experience in the near future, making … Continue reading Customer Service and Artificial Intelligence: It’s the Future

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Modern Customer Service: Lessons From T-Mobile

November 25, 2018 / GuidesFor Team

Most companies and business executives may be anxious about going against the grain because of the risks involved. But in the case of customer service, it’s imperative to go back … Continue reading Modern Customer Service: Lessons From T-Mobile

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Customer Service Technology is Saving the Service Industry

November 25, 2018 / GuidesFor Team

Customers want instant access and instant results – that’s the way business now runs operations. In order to meet this expectation, companies have had to turn to technology to pick … Continue reading Customer Service Technology is Saving the Service Industry

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