Tag: Research

Customer Service 101: A Guide for Beginners

August 9, 2019 / GuidesFor Team

It is true that there is no one-size-fits-all strategy in training agents in customer service. Forbes recommends some of the most important points in designing one.  Agents should be able to … Continue reading Customer Service 101: A Guide for Beginners

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Must-Have Skills of a Customer Service Representative

August 9, 2019 / GuidesFor Team

Customer service representatives need to be skilled in various fields in order to implement the goals of a company. Call Centre Helper emphasizes the ten most important skills in customer … Continue reading Must-Have Skills of a Customer Service Representative

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Steps in Improving Customer Service

August 9, 2019 / GuidesFor Team

“Without the option of self-service portals to your helpdesk arsenal, you could be missing out on crucial cost and time-savings benefits,” says Information Age. There are many benefits when it comes to … Continue reading Steps in Improving Customer Service

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The Profitability of Making Customer Service Bad: Fact or Fiction

August 9, 2019 / GuidesFor Team

 It is common knowledge that a customer will contact customer service whenever he needs to have his complaints redressed. Companies always care for their reputation and they make sure that … Continue reading The Profitability of Making Customer Service Bad: Fact or Fiction

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Top Reasons Why Anxious People Need Human Customer Experience

August 9, 2019 / GuidesFor Team

Anxiety is not a good condition for any person. When people are anxious, they often want to be surrounded with care from friends, family, or co-workers. This also applies to … Continue reading Top Reasons Why Anxious People Need Human Customer Experience

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How NOT to Deal With Customers

August 9, 2019 / GuidesFor Team

Lessons can be learned from both successes and failures. Among the lessons of failure, it can be highlighted that the first live person who communicates with the client controls the perception … Continue reading How NOT to Deal With Customers

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Adding Artificial Intelligence into Customer Service

July 31, 2019 / GuidesFor Team

Customers often have high expectation when it comes to a company’s customer service. With different issues and complaints in mind, they want to have easier access to solving their problems … Continue reading Adding Artificial Intelligence into Customer Service

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The New Meaning of Success in Customer Service

July 31, 2019 / GuidesFor Team

Nothing remains static. This holds true with customer service. According to ZDNet, “Customer service’s definition of success is changing, and KPIs are following suit.” The former task of call center … Continue reading The New Meaning of Success in Customer Service

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How to Enhance Your Company’s Social Media Customer Service

July 31, 2019 / GuidesFor Team

In the advent of social media, businesses should never do away with dealing with customers through different social media platforms. It is imperative that businesses should focus on their social … Continue reading How to Enhance Your Company’s Social Media Customer Service

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Do Not Fall Behind When It Comes to Customer Service Trends

July 31, 2019 / GuidesFor Team

Forbes reports that “Customers’ expectations for service continue to rise, and the quality of your customer service can make or break your business.” The survey shows that customers rely on … Continue reading Do Not Fall Behind When It Comes to Customer Service Trends

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