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Encryption: A Must for Digital Security

 Forrester Consulting and commissioned by Hiscox  recently conducted a survey which shows that in a period of one year, 51 percent or more than half of the entertainment and media industry … Continue reading Encryption: A Must for Digital Security

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Integrating The Human Voice into Service Technology

There are a number of channels or mediums available for customers who wish to communicate with a company. Customers may use email, text system, and digital forms but the voice … Continue reading Integrating The Human Voice into Service Technology

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Your Customer Wants Tech-Savvy Customer Service

We all want to know the key to ensuring premium customer engagement to improve customer loyalty because that has a positive effect on our bottom-line. The great thing about operating … Continue reading Your Customer Wants Tech-Savvy Customer Service

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Bad Customer Service’s Adverse Effect on Growth

While it’s true that you can’t please everyone, in commerce, displeasure is correlated to the loss of a customer’s business. The way our agents connects with our clients is a … Continue reading Bad Customer Service’s Adverse Effect on Growth

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How to Improve Employee Engagement To Boost Customer Service Quality

It’s understood that customer service benefits the client but employees’ ease of use and overall experience at work is integral to business success. Customer service, like any other industry, is … Continue reading How to Improve Employee Engagement To Boost Customer Service Quality

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