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Customer Service Trends for 2019

“The results of numerous surveys over the past two or three years have revealed that customer experience will be a priority for most companies,” according to Forbes.  Customers have wide … Continue reading Customer Service Trends for 2019

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Top Tips in Customer Service

“While great customer service is especially important for businesses that have a strong financial incentive to retain their customers, the bar has risen across all industries, and customers are rewarding … Continue reading Top Tips in Customer Service

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Top Reasons How Email Marketing Can Help Customer Service

“Email campaigns are indispensable to your university or business school’s marketing strategy,” QS reports.  The advent of modern marketing strategies has made traditional marketing strategies falter or so it seemed. … Continue reading Top Reasons How Email Marketing Can Help Customer Service

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Customer Service 101: A Guide for Beginners

It is true that there is no one-size-fits-all strategy in training agents in customer service. Forbes recommends some of the most important points in designing one.  Agents should be able to … Continue reading Customer Service 101: A Guide for Beginners

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Must-Have Skills of a Customer Service Representative

Customer service representatives need to be skilled in various fields in order to implement the goals of a company. Call Centre Helper emphasizes the ten most important skills in customer … Continue reading Must-Have Skills of a Customer Service Representative

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