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Goal: Great Customer Satisfaction Program

Customer satisfaction is the heart of every business. According to Nicereply, it plays a huge role in keeping high employee morale and retention rate. Businesses need customers to thrive. This … Continue reading Goal: Great Customer Satisfaction Program

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Encryption: A Must for Digital Security

 Forrester Consulting and commissioned by Hiscox  recently conducted a survey which shows that in a period of one year, 51 percent or more than half of the entertainment and media industry … Continue reading Encryption: A Must for Digital Security

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Integrating The Human Voice into Service Technology

There are a number of channels or mediums available for customers who wish to communicate with a company. Customers may use email, text system, and digital forms but the voice … Continue reading Integrating The Human Voice into Service Technology

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Your Customer Wants Tech-Savvy Customer Service

We all want to know the key to ensuring premium customer engagement to improve customer loyalty because that has a positive effect on our bottom-line. The great thing about operating … Continue reading Your Customer Wants Tech-Savvy Customer Service

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Bad Customer Service’s Adverse Effect on Growth

While it’s true that you can’t please everyone, in commerce, displeasure is correlated to the loss of a customer’s business. The way our agents connects with our clients is a … Continue reading Bad Customer Service’s Adverse Effect on Growth

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