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The Best Cloud Storage and File Sharing Providers for Businesses in 2018

Every business needs reliable tools for managing its files. We test top business-oriented cloud storage and file sharing services that make it easy for businesses to share files internally or … Continue reading The Best Cloud Storage and File Sharing Providers for Businesses in 2018

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Beyond the Perimeter: How to Address Layered Security

It’s critically important to protect everything inside your network, not just the perimeter, but you need to take an intelligent approach to layered security. Read the source article at pcmag.com

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Understand Your Customer’s Feedback Through Customer Sentiment Analysis

Customer satisfaction can be measured through gathering feedback which has been known for its effeciency in creating positive changes in customer service. This article in Forbes emphasized the effects of … Continue reading Understand Your Customer’s Feedback Through Customer Sentiment Analysis

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Teach the Essence of Customer Service

Among the strategies listed by Genesys that will improve customer experience is one about optimizing the workforce. “The ability to define people in your organization and relate customer-centric tasks to them … Continue reading Teach the Essence of Customer Service

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The Key to Customer Excellence is in Aiming for Progress

This age acknowledges that customer experience is key in every industry. Genesys published the following top three reasons why businesses invest in customer experience: 1.  Increase in customer retention 2. Improve … Continue reading The Key to Customer Excellence is in Aiming for Progress

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