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Customer Service 101: A Guide for Beginners

It is true that there is no one-size-fits-all strategy in training agents in customer service. Forbes recommends some of the most important points in designing one.  Agents should be able to … Continue reading Customer Service 101: A Guide for Beginners

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Must-Have Skills of a Customer Service Representative

Customer service representatives need to be skilled in various fields in order to implement the goals of a company. Call Centre Helper emphasizes the ten most important skills in customer … Continue reading Must-Have Skills of a Customer Service Representative

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Steps in Improving Customer Service

“Without the option of self-service portals to your helpdesk arsenal, you could be missing out on crucial cost and time-savings benefits,” says Information Age. There are many benefits when it comes to … Continue reading Steps in Improving Customer Service

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The Profitability of Making Customer Service Bad: Fact or Fiction

 It is common knowledge that a customer will contact customer service whenever he needs to have his complaints redressed. Companies always care for their reputation and they make sure that … Continue reading The Profitability of Making Customer Service Bad: Fact or Fiction

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Top Reasons Why Anxious People Need Human Customer Experience

Anxiety is not a good condition for any person. When people are anxious, they often want to be surrounded with care from friends, family, or co-workers. This also applies to … Continue reading Top Reasons Why Anxious People Need Human Customer Experience

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