November 6, 2019 / GuidesFor Team
“While great customer service is especially important for businesses that have a strong financial incentive to retain their customers, the bar has risen across all industries, and customers are rewarding businesses that keep pace,” according to Shopify.
It is significant for a company that is developing their customer service strategy to identify what communication channels they want to use. Using email is best for entrepreneurs that do not have a lot of time. Rather, they can provide a response within a few hours after the query.
The use of positive language is important as customers want to hear the possible options that they can use to solve their concerns.
A clear writing skill must also not be underestimated. Miscommunication often causes a greater number of customers not using the brand anymore because of poor communication skills. Read on for more tips. ~~ Lornajane Altura
Posted In:0 Comments