Top Reasons Why Anxious People Need Human Customer Experience

August 9, 2019 / GuidesFor Team

Anxiety is not a good condition for any person. When people are anxious, they often want to be surrounded with care from friends, family, or co-workers. This also applies to situations when a person cannot comprehend the situation he is currently in. However, businesses do not always fully take advantage of this scenario. Instead of dealing with customer anxiety on a more personal level, they redirect the customer to technology such as kiosks, smartphone apps, and others. In one experiment, participants who had contact with a live human person negated the effects of anxiety. Bottomline: those who know that they have an option to chat with a person had their anxiety levels decreased. ~~ Lornajane Altura

 

Read the source article at Harvard Business Review

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