Steps in Improving Customer Service

August 9, 2019 / GuidesFor Team

“Without the option of self-service portals to your helpdesk arsenal, you could be missing out on crucial cost and time-savings benefits,” says Information Age. There are many benefits when it comes to adding self-service portals. They serve as sources of assistance and guidance. Clients can have an easier access when it comes to IT concerns. It is notable that there are financial benefits when it comes to using self-service portals. It only takes $2 to solve a problem using this approach rather than delegating the task to a support technician which costs around $104 per ticket. It also enables companies to have better visibility.  Consider them for your customer service processes.~~ Lornajane Altura

 

Read the source article at Information Age

Posted In:

0 Comments