How NOT to Deal With Customers

August 9, 2019 / GuidesFor Team

Lessons can be learned from both successes and failures. Among the lessons of failure, it can be highlighted that the first live person who communicates with the client controls the perception of the customer. “The rate, the tone and the pitch of the voice of the person speaking matters,” says  Entrepreneur.  Moreover, the processes that a company has should not inconvenience the customer. The bottom line is how the process is perceived by a customer. It should not cause him discomfort. That’s how you retain him for a long time. ~~Lornajane Altura

Read the source article at Entrepreneur

Posted In: Research