Customer Service 101: A Guide for Beginners

August 9, 2019 / GuidesFor Team

It is true that there is no one-size-fits-all strategy in training agents in customer service. Forbes recommends some of the most important points in designing one.  Agents should be able to understand the purpose of the organization. When they understand their role in achieving the goals of the company, then they will be able to maximize their potential. Then it is never late to overemphasize that timeliness should be a priority. Even if a job is done well, if it is not timely, then it is defective. There are also words and phrases that an employee must avoid. Their usage of words and phrases will create comfort or discomfort for the customer. Read on for more.~~ Lornajane Altura

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