Lessons in Customer Service

July 31, 2019 / GuidesFor Team

“Being proactive means providing customer service assistance before the customer even asks — and WDS believes it will be an increasingly important differentiator in the coming years,” Small Biz Trends reports. 

It is necessary to make a follow-up call when an order is confirmed. It is vital to provide an estimated delivery date when making this call.

Another tip in providing great customer service is to make a follow-up call and check if the customer is happy with the product or service that they have obtained from the company. 

Data is also powerful when it comes to making a great customer service experience. If a company notices that a person purchases regularly based on a certain time frame, e.g. seasons, then they could make a phone call and check if the person would like to purchase products in advance. That’s just one example. Read on for more. ~~ Lornajane Altura

Read the source article at Small Business News, Tips, Advice

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