July 31, 2019 / GuidesFor Team
In the advent of social media, businesses should never do away with dealing with customers through different social media platforms. It is imperative that businesses should focus on their social media customer service strategy.
Search Engine Journal lays down different steps on how to manage customer service through social media. One of these involves research on past experiences. As the report says, “Any great strategy starts with research. Analyzing your current customer care activity can help you identify pain points, “rush hours,” and your clients’ demands and expectations.”
Moreover, the team should consider if there are social media platforms that the company should consistently use to take care of the needs of customers. ~~ Lornajane Altura
Posted In: Research