July 31, 2019 / GuidesFor Team
Forbes reports that “Customers’ expectations for service continue to rise, and the quality of your customer service can make or break your business.”
The survey shows that customers rely on online reviews. Potential clients have a greater willingness to purchase if there are online reviews aside from recommendations from family and friends.
Consumers could either be good or bad advertisers based on their experience with the company. They post on social media if they experience excellent customer service. They even persuade family and friends not to purchase from a company that has poor customer service. Trends can show us how to keep up with the latest winning kind of customer service. Read on for more.
~~ Lornajane Altura
Posted In: Research