July 31, 2019 / GuidesFor Team
Entrepreneur reports that chatbots have the “biggest impact in the segment of customer service, which they have completely transformed.”
The article gives different reasons why chatbots are the future of customer service. Consumers are present in many media platforms. With these different platforms, chatbots are able to integrate conversation from these different channels.
Companies are often overwhelmed by the number of queries they get from customers. Through chatbots, they are empowered to manage high volumes of queries and still provide excellent customer service.
Chatbots enable agents to focus on more complex queries. They take over routine and the repetitive jobs from agents. Chatbots also have a high speed of completing tasks, and this increases the efficiency of a company in resolving issues brought about by clients. ~~ Lornajane Altura
Posted In: Research