July 31, 2019 / GuidesFor Team
Customers often have high expectation when it comes to a company’s customer service. With different issues and complaints in mind, they want to have easier access to solving their problems related to the product or service of a company.
Many companies actively desire to integrate Artificial Intelligence into their customer service, according to ZDNet. The problem is most of these companies do not know the first steps to do in order to realize this goal. Agents say that companies who use AI in their business processes are able to do more tasks compared to those who do not. That includes addressing customer complaint. Thus, the need for AI in customer service could never be neglected.~~ Lornajane Altura
Posted In: Research