Your Customer Wants Tech-Savvy Customer Service

November 25, 2018 / GuidesFor Team

We all want to know the key to ensuring premium customer engagement to improve customer loyalty because that has a positive effect on our bottom-line. The great thing about operating today is we have the tools to know what our customers demand. From social media to online surveys and data analytics, we can gain critical insights about our target market. Unfortunately, only 33 percent of organizations are unable to track customer experience/ journey, says Dimension Data. Customer retention is critical and the right customer relationship management will allow you to build a solid, long-term relationship with your client-base and make the experience better for your customer. – Silvana Peters

Read the source article at Entrepreneur

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