Using AI to Enhance Customer Service Experience

November 25, 2018 / GuidesFor Team

We have all, at one time or another, been frustrated or disappointed with the level of service we received when contacting a service provider specific company. Regardless of our concern, we always appreciate being received in a friendly, efficient and helpful manner. World-class service today boils down to three things, speed, personalization of service, and effectiveness. According to the results of a study by McKinsey, some 70 percent of the customer’s journey lies in how they feel they are being treated. Technology offers a lot of opportunities to improve the operations of a business. AI can help improve the initial interaction, facilitate faster processing through automation and with the right tools, act as an effective assistant for customer relations representatives. Learn more about how to use AI in enhancing customer service delivery. – Silvana Peters

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