Modern Customer Service: Lessons From T-Mobile

November 25, 2018 / GuidesFor Team

Most companies and business executives may be anxious about going against the grain because of the risks involved. But in the case of customer service, it’s imperative to go back to the roots of the problem – we want to handle and address our customers’ issues. This is actually reflected in studies; Oracle reports that 86 percent of buyers are willing to pay more if it will result in a better overall experience but only one percent agree with the sentiment that vendors consistently meet expectations. In this article, we look at how T-Mobile has changed its practices and strategies to benefit its customers and in turn, better its organization. Learn more about how T-Mobile transformed its customer experience process by reading this. – Silvana Peters

Read the source article at Harvard Business Review

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