Integrating The Human Voice into Service Technology

November 25, 2018 / GuidesFor Team

There are a number of channels or mediums available for customers who wish to communicate with a company. Customers may use email, text system, and digital forms but the voice remains a popular option. The results of a Walker study reports that by the year 2020 customer experience will outpace both price and product as the primary brand differentiator. A voice on the other side is integral to feeling like there’s someone on the other side to build a relationship and will help you resolve your concern. Call centers have begun a vital part of economics and has cemented the significance of voice to action in the realm of client servicing. To learn more about voice and the customer experience, read this. – Silvana Peters

Read the source article at CRM Buyer

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