Customer Service Technology is Saving the Service Industry

November 25, 2018 / GuidesFor Team

Customers want instant access and instant results – that’s the way business now runs operations. In order to meet this expectation, companies have had to turn to technology to pick up the slack and aid in efficient service delivery. The Temkin Group notes that loyal customers are five times more likely to repurchase, seven times as likely to try a new offering, and four times as likely to refer to others. Customers want options and they take what is more convenient and time efficient. Learn more about how to maximize channels like message bots, artificial intelligence, and other tools for better customer service. – Silvana Peters

Read the source article at VentureBeat

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