Customer Service and Artificial Intelligence: It’s the Future

November 25, 2018 / GuidesFor Team

Artificial intelligence is here and has the potential to disrupt all industries including customer service. Per Gartner, 89 percent of businesses will compete mainly on customer experience in the near future, making the customer experience a critical factor in ensuring business sustainability. These two areas are a natural fit because of the elements of personal interaction and operational efficiency; AI is able to provide opportunities for 24/7 communication and with automation, minimalization of redundant, time-consuming tasks. The introduction of AI within the retail and service industry as well as other e-commerce businesses will revolutionize the client experience leading to better interaction and coordination within and outside of a business organization. – Silvana Peters

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