Bad Customer Service’s Adverse Effect on Growth

November 25, 2018 / GuidesFor Team

While it’s true that you can’t please everyone, in commerce, displeasure is correlated to the loss of a customer’s business. The way our agents connects with our clients is a representation of how much we value the customers we cater to; as frustration mounts, the bonds of loyalty begin to fray. ThinkJar reports that 55 percent of consumers are actually willing to shell out more in terms of payment if it means being guaranteed a good experience. Technology is a critical means to align to the demands of your client base, which in today’s world entails real-time, effective, and personalized service. Read this to learn more about the technology you need to have today. – Silvana Peters

Read the source article at Retail Customer Experience

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