Teach the Essence of Customer Service

June 20, 2017 / GuidesFor Team

Among the strategies listed by Genesys that will improve customer experience is one about optimizing the workforce. “The ability to define people in your organization and relate customer-centric tasks to them will create a measurable, manageable workflow from a complex array of operational and business-driven requirements.”  An effective strategy working within the company can definitely lead to more fruitful results. Take note from this article about how you can educate your colleagues and or employees about the essence of customer service. – Gail Limpin

Read the source article at CustomerThink

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