Customer Service Adoption, Trends, and Challenges Survey

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Bad Customer Service’s Adverse Effect on Growth

While it’s true that you can’t please everyone, in commerce, displeasure is correlated to the loss of a customer’s business. The way our agents connects with our clients is a … Continue reading Bad Customer Service’s Adverse Effect on Growth

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How to Improve Employee Engagement To Boost Customer Service Quality

It’s understood that customer service benefits the client but employees’ ease of use and overall experience at work is integral to business success. Customer service, like any other industry, is … Continue reading How to Improve Employee Engagement To Boost Customer Service Quality

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Using AI to Enhance Customer Service Experience

We have all, at one time or another, been frustrated or disappointed with the level of service we received when contacting a service provider specific company. Regardless of our concern, … Continue reading Using AI to Enhance Customer Service Experience

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New Technology Drives Better Customer Service

The bloodline of any brand is in its customer base. Loyal customers return, repurchase and promote leading to more clients. In order to ensure customer retention, a positive customer experience … Continue reading New Technology Drives Better Customer Service

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Customer Service and Artificial Intelligence: It’s the Future

Artificial intelligence is here and has the potential to disrupt all industries including customer service. Per Gartner, 89 percent of businesses will compete mainly on customer experience in the near future, making … Continue reading Customer Service and Artificial Intelligence: It’s the Future

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