Customer Service Adoption, Trends, and Challenges Survey

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The Profitability of Making Customer Service Bad: Fact or Fiction

 It is common knowledge that a customer will contact customer service whenever he needs to have his complaints redressed. Companies always care for their reputation and they make sure that … Continue reading The Profitability of Making Customer Service Bad: Fact or Fiction

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Top Reasons Why Anxious People Need Human Customer Experience

Anxiety is not a good condition for any person. When people are anxious, they often want to be surrounded with care from friends, family, or co-workers. This also applies to … Continue reading Top Reasons Why Anxious People Need Human Customer Experience

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How NOT to Deal With Customers

Lessons can be learned from both successes and failures. Among the lessons of failure, it can be highlighted that the first live person who communicates with the client controls the perception … Continue reading How NOT to Deal With Customers

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Adding Artificial Intelligence into Customer Service

Customers often have high expectation when it comes to a company’s customer service. With different issues and complaints in mind, they want to have easier access to solving their problems … Continue reading Adding Artificial Intelligence into Customer Service

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The New Meaning of Success in Customer Service

Nothing remains static. This holds true with customer service. According to ZDNet, “Customer service’s definition of success is changing, and KPIs are following suit.” The former task of call center … Continue reading The New Meaning of Success in Customer Service

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