Customer Service Adoption, Trends, and Challenges Survey

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Teach the Essence of Customer Service

Among the strategies listed by Genesys that will improve customer experience is one about optimizing the workforce. “The ability to define people in your organization and relate customer-centric tasks to them … Continue reading Teach the Essence of Customer Service

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The Key to Customer Excellence is in Aiming for Progress

This age acknowledges that customer experience is key in every industry. Genesys published the following top three reasons why businesses invest in customer experience: 1.  Increase in customer retention 2. Improve … Continue reading The Key to Customer Excellence is in Aiming for Progress

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Lesson on Customer Care from e-Commerce Brands

From a collected record of statistics on e-commerce, this article concludes that it is a thriving industry. Even small businesses that invest in e-commercehave good chances of profiting. For them, … Continue reading Lesson on Customer Care from e-Commerce Brands

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7 Technologies that will Improve Customer Service

Providing customer service in this era has gone a different phase from decades ago. It’s now a lot easier to connect to people all over the world so communication between … Continue reading 7 Technologies that will Improve Customer Service

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A Single Phrase that Changes Customer Service Experience

It’s never easy to please every one. However, as the research by Zendesk shows, customer service ranks first in the factors that impact vendor trust. If you can guarantee a … Continue reading A Single Phrase that Changes Customer Service Experience

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