Customer Service Adoption, Trends, and Challenges Survey

The Latest


How to Improve Employee Engagement To Boost Customer Service Quality

It’s understood that customer service benefits the client but employees’ ease of use and overall experience at work is integral to business success. Customer service, like any other industry, is … Continue reading How to Improve Employee Engagement To Boost Customer Service Quality

read more

Using AI to Enhance Customer Service Experience

We have all, at one time or another, been frustrated or disappointed with the level of service we received when contacting a service provider specific company. Regardless of our concern, … Continue reading Using AI to Enhance Customer Service Experience

read more

New Technology Drives Better Customer Service

The bloodline of any brand is in its customer base. Loyal customers return, repurchase and promote leading to more clients. In order to ensure customer retention, a positive customer experience … Continue reading New Technology Drives Better Customer Service

read more

Customer Service and Artificial Intelligence: It’s the Future

Artificial intelligence is here and has the potential to disrupt all industries including customer service. Per Gartner, 89 percent of businesses will compete mainly on customer experience in the near future, making … Continue reading Customer Service and Artificial Intelligence: It’s the Future

read more

Modern Customer Service: Lessons From T-Mobile

Most companies and business executives may be anxious about going against the grain because of the risks involved. But in the case of customer service, it’s imperative to go back … Continue reading Modern Customer Service: Lessons From T-Mobile

read more