Customer Service Adoption, Trends, and Challenges Survey

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Lesson on Customer Care from e-Commerce Brands

From a collected record of statistics on e-commerce, this article concludes that it is a thriving industry. Even small businesses that invest in e-commercehave good chances of profiting. For them, … Continue reading Lesson on Customer Care from e-Commerce Brands

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7 Technologies that will Improve Customer Service

Providing customer service in this era has gone a different phase from decades ago. It’s now a lot easier to connect to people all over the world so communication between … Continue reading 7 Technologies that will Improve Customer Service

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A Single Phrase that Changes Customer Service Experience

It’s never easy to please every one. However, as the research by Zendesk shows, customer service ranks first in the factors that impact vendor trust. If you can guarantee a … Continue reading A Single Phrase that Changes Customer Service Experience

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A Guiding Principle for Customer Service

Survey Monkey published a blog entry emphasizing the importance of customer satisfaction and in it was the revelation that the mere action of collecting customer satisfaction ratings has already improved the … Continue reading A Guiding Principle for Customer Service

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The Power of Social Media in Customer Care

Social media is an undeniably powerful tool to connect with more people, recreate our brand, and maintain our business’ image. However powerful it may be, we are also often reminded … Continue reading The Power of Social Media in Customer Care

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